Privacy Policy
At Trackova Academy, we understand that your privacy matters deeply. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our 1xBet techniques and professional gaming education services. We're committed to transparency and giving you control over your data for xbet professional development.
Information We Collect
We collect various types of information to provide you with the best educational experience and improve our services. Here's what we gather and why:
Personal Information
Name, email address, phone number, and location details you provide during registration or course enrollment.
Educational Data
Course progress, assignment submissions, quiz results, and participation in discussions or group activities.
Technical Information
Device type, browser information, IP address, and how you navigate through our learning platform.
Communication Records
Messages you send us, feedback forms, support tickets, and records of our interactions with you.
We also collect information automatically when you use our platform, including session duration, pages visited, and learning patterns that help us personalize your educational journey.
How We Use Your Information
Your information serves several important purposes in delivering quality education:
- Providing access to courses, tracking your progress, and delivering personalized learning recommendations
- Communicating about course updates, new programs, and important announcements
- Improving our educational content based on learning analytics and student feedback
- Ensuring platform security and preventing unauthorized access to your account
- Complying with legal requirements and educational standards in Egypt
- Processing payments and managing your enrollment in various programs
- Providing technical support and responding to your inquiries promptly
We never sell your personal information to third parties. Any use of your data is directly related to improving your educational experience or meeting our legal obligations.
Information Sharing and Disclosure
We share your information only in specific circumstances and with trusted partners:
Educational Partners
We may share progress reports and achievement data with partner organizations or employers who sponsor your education, but only with your explicit consent.
Service Providers
Trusted third-party services help us deliver our platform, including payment processors, email services, and cloud storage providers. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Egyptian law, to protect our rights, or to ensure student and staff safety. This includes cooperation with educational authorities and law enforcement when necessary.
Business Transfers
If Trackova Academy undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction, but your privacy rights will remain protected.
Your Privacy Rights
Data Security and Protection
We take comprehensive measures to protect your information from unauthorized access, alteration, or disclosure:
- Industry-standard encryption for all data transmission and storage
- Regular security audits and vulnerability assessments of our systems
- Strict access controls ensuring only authorized personnel can access your data
- Secure backup systems with multiple recovery points
- Employee training on data protection and privacy best practices
- Incident response procedures for any potential security breaches
While we implement robust security measures, no online service can guarantee 100% security. We encourage you to use strong passwords and log out of shared devices.
Data Retention and Deletion
We retain your information for different periods based on its purpose and legal requirements:
Educational Records
Course completions, certificates, and transcripts are kept for 7 years to comply with Egyptian educational standards and to provide future verification of your achievements.
Personal Information
Basic account information is retained while your account is active and for 3 years after closure, unless you request earlier deletion.
Communication Records
Support tickets and communications are kept for 2 years to help resolve future issues and improve our services.
Marketing Data
Information used for marketing communications is deleted within 30 days of unsubscribing or account closure.
When retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business interests.
Cookies and Tracking Technology
We use cookies and similar technologies to enhance your learning experience and analyze platform usage:
Essential Cookies
These cookies are necessary for the platform to function properly, including maintaining your login session and remembering your course progress.
Analytics Cookies
We use analytics tools to understand how students interact with our content, helping us improve course design and identify areas where students might need additional support.
Preference Cookies
These remember your settings, such as language preferences, video quality, and customized dashboard layouts.
You can control cookie settings through your browser, but disabling essential cookies may affect platform functionality. We don't use third-party advertising cookies.
International Data Transfers
Trackova Academy operates primarily in Egypt, but some of our service providers may process data internationally:
When we transfer data outside Egypt, we ensure appropriate safeguards are in place, including:
- Using service providers that comply with international privacy standards
- Implementing contractual protections for your data
- Ensuring any transfers comply with Egyptian data protection laws
- Monitoring the security practices of international partners
We minimize international data transfers and prioritize local service providers when possible.
Children's Privacy
Our professional gaming courses are designed for adults aged 18 and older. We don't knowingly collect information from children under 18.
If we discover that we've collected information from someone under 18, we'll delete it immediately. Parents who believe their child has provided information to us should contact us right away.
For students aged 16-17 who wish to enroll, we require parental consent and involve parents in the registration process.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements.
When we make significant changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our platform dashboard
- Updates to our website with clear change summaries
We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your information.
Email: contact@trackovaacademy.space
Phone: +201001291772
Address: Trackova Academy, شارع الهلتون، Luxor, Luxor Governorate 1363305, Egypt
We respond to privacy inquiries within 3 business days and work to resolve any concerns promptly.